Shipping policy

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Shipping Policy

We are committed to delivering your sneakers quickly and securely. This Shipping Policy outlines our shipping methods, costs, and delivery times.

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2. Processing Time

• Orders are processed within 2-3 business days after payment is confirmed using Postnet and 3-5 working days using PAXI.

• Orders placed on weekends or holidays will be processed the next business day.

Note: During high-demand periods (e.g., sales or holidays), processing times may be extended.

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3. Shipping Methods & Delivery Times

Shipping Option Estimated Delivery Time 

Standard Shipping 3–5business days

Express Shipping 5– 7 business days 

Delivery times are estimates and not guaranteed.

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4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order via the carrier’s website.

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5. Shipping Delays

We are not responsible for delays caused by:

• Weather conditions

• Customs clearance (for international orders)

• Carrier-related issues

If your order is delayed beyond the expected delivery window, please contact us for assistance.

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6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of the delivery date.

• Provide your order number and photos (if applicable).

• We will work with the carrier to resolve the issue or send a replacement if eligible.

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7. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not included in our prices or shipping rates.

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8. Incorrect Shipping Information

Please double-check your shipping address at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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